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Austin, TX
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Austin's most eclectic venue hosts a plethora of local and national acts on its stage. The superior sound, lighting, and comfortable atmosphere make La Zona Rosa a truly exceptional concert and private events facility. Venue Capacity: 1200, we have a full bar, we do not have our own parking lot ... more »
faq
Please Select a Frequently Asked Questions Topic:
Ticketing
Bar
Guest Conduct
Safety
Items
Times
Children
Location
Ticketing
Q: Where do I pick my tickets up?
A: Tickets may be picked up at the box office located on the South side of the venue, facing 4th street.
Q: Can I buy tickets at the box office?
A: If the show has not sold out you may purchase tickets at the box office; however, we do encourage patrons to purchase their tickets in advance if they are concerned the show may sell out.
Q: How do I purchase tickets in advance?
A: Tickets may be purchased in advance through Front Gate Tickets online at http://lazonarosa.frontgatetickets.com, over the phone at 512-389-0315, or at any official Front Gate Ticket outlets including Stubb’s BBQ and Waterloo Records in Austin and Sundance Records in San Marcos.
Q: Is there seating in the venue?
A: La Zona Rosa is a standing room only venue. Only for special events that require a seated audience will there be seating available.
For additional ticketing questions please refer to the Front Gate Tickets FAQ page at http://www.frontgatetickets.com/support/faq/.
Bar
Q: What type of payment is accepted?
A: La Zona Rosa takes cash and all major credit cards. Checks will not be accepted as payment.
Q: Do I need an ID to enter the venue?
A: La Zona Rosa is an all ages venue; however, if you are over 21 and do not have the proper identification, alcohol consumption and reentries will not be allowed.
Q: Do I need an ID to drink?
A: A valid Texas driver’s license must be provided in order to consume alcohol at the venue. If you are from out-of-state or are providing a passport, please furnish another photo ID in addition to your license, as well as a second form of identification, including a credit card, insurance card, etc.
Q: Does the club offer food?
A: Unfortunately, La Zona Rosa does not provide food; please plan on eating before you attend the show.
Q: Are there limits upon how many drinks I can purchase at one time?
A: In line with TABC regulations, patrons are allowed to purchase only two (2) drinks per individual present at point of purchase.
Q: What happens to minors that are caught drinking under aged?
A: Immediate expulsion from the venue will result for minors caught drinking. In severe cases the proper authorities will be contacted if resistance arises.
Q: I forgot to close out my tab at the bar; where can I pick up my credit card?
A: You are welcome to pick up your card the next time you visit La Zona Rosa, any bartender or security personnel can assist you in retrieving your lost item. Please feel free to call in advance and notify management of you lost credit card. If La Zona Rosa is not open at the time you need to retrieve your card please swing by the Backstage Bar connected to the venue on Rio Grande; ask the bar staff for your card and they can assist you. Backstage Bar is open 7 days a week 8pm to 2am.
Guest Conduct
Q: Is there a dress code?
A: We ask that patrons please wear appropriate footwear to the event. Shoes are required for access to the venue. Spikes, chains and other potentially dangerous accessories will not be permitted inside of the venue.
Q: Can I smoke in the venue?
A: Austin’s Smoking in Public Places Ordinance (SIPPO) was approved by Austin voters in May of 2005 and became effective on September 1, 2005. The Smoking Ordinance prohibits smoking in most public places. La Zona Rosa is not listed as an exception and is thus a nonsmoking venue; smokers may use the courtyard on the South side of the venue in front of 4th, directly at the entrance of the venue.
Q: Do you allow crowd surfing or moshing?
A: Under no condition does La Zona Rosa allow crowd surfing. Doing so will result in immediate expulsion from the venue.
Q: Can I leave the venue and come back?
A: La Zona Rosa has a strict no-reentry policy. Only in emergency circumstances will reentry be allowed.
Safety
Q: Where are your emergency exits located?
A: For a map of emergency exits located in the venue, please refer to the production tech pack.
Q: Does the venue have emergency lighting or a sprinkler system?
A: La Zona Rosa is fully equipped with an emergency lighting and sprinkler system, should an emergency take place.
Q: Are there paramedics on staff?
A: Paramedics are staffed on a show-by-show basis and are thus not present at all shows. If you experience an emergency that requires medical attention please contact the closest security guard and they will help you with you needs.
Q: Does the venue allow pyrotechnics?
A: La Zona Rosa does not allow the use of pyrotechnics by any artist or patron at our facilities.
Q: Do you have a security staff on hand and how can they assist me?
A: Security staff is provided and is located at all entrances and exits, and roaming within the venue to assist in maintaining order. If you have any questions or need assistance with a complication, please alert any of the security staff on site.
Q: I’m disabled, what kind of accommodations can you make for me?
A: La Zona Rosa is equipped to accommodate all ADA patrons’ needs. If you require specific accommodations, please call in advance or notify the front gate manager upon arrival, so they may be arranged.
Items
Q: What am I not allowed to bring?
A: Prohibited items include:
Q: I’ve lost an item at a show; where can I try to locate it if it’s been found?
A: You are welcome to pick up your lost item the next time you visit La Zona Rosa, any bartender or security personnel can assist you in retrieving your belongings. Please feel free to call in advance and notify management of your lost property. If La Zona Rosa is not open at the time you need to retrieve your possession(s) please swing by the Backstage Bar connected to the venue on Rio Grande; ask the bar staff for your lost item and they can assist you. Backstage Bar is open 7 days a week 8pm to 2am.
Q: If I leave something in my car, can I leave to get it and reenter the venue?
A: La Zona Rosa has a strict no-reentry policy. Only in emergency circumstances will reentry be allowed.
Q: Can I bring a camera and audio/video recording equipment?
A: Ultimately, the camera and recording policy are up to the discretion of the artist performing that evening, but in most cases the house policy represents an industry standard.
La Zona Rosa’s standard house policy does not allow professional cameras, audio or video recording devices, or cameras with detachable lenses unless the artist performing that evening has approved proper press credentials. Point and shoot cameras that fit in a front shirt pocket are acceptable as long as they do not have a detachable lens.
Q: Can I bring a chair, or can you provide one?
A: You are not allowed to bring a chair to the venue. If you are in serious need of a chair due to a medical condition, please contact the front gate manager for assistance.
Q: May I bring food?
A: La Zona Rosa does not allow outside food in the venue. Please eat before you attend the show. Food is available at many of the surrounding shops and restaurants in the area.
Q: Can you hold my backpack or coat?
A: La Zona Rosa does not provide a coat or bag check at the venue. If you bring either one of these items you will be accountable for it the entire evening.
Times
Q: What time are doors?
A: Standard door times are at 8:00. This may not be the case for all shows. For door times please reference your ticket or the venue web site. For a list of upcoming shows please refer to www.lazonarosa.com
Q: What time does the show start?
A: Standard show times usually begin an hour after doors although this may not always be the case.
Q: What happens if an event is cancelled or postponed?
A: If a show is cancelled or rescheduled ticket holders will be notified immediately via email by Front Gate Tickets. For further information on cancellations and reschedules please refer to the Front Gate Tickets FAQ at http://www.frontgatetickets.com/support/faq/#6 and the Front Gate Tickets terms of sale at http://www.frontgatetickets.com/support/terms/.
Q: How late do your shows run until?
A: End times vary but La Zona Rosa has a hard 2:00am curfew.
Children
Q: Does my child need a ticket?
A: Children under five do not require a ticket to attend the show however, if the event you are attending is children’s entertainment focused, all attendees will require a ticket at full face value.
Q: How old do you have to be to attend the show?
A: La Zona Rosa is an all age’s venue. However, a guardian is still responsible for children under the age of seventeen.
Q: My child wants to attend a show on their own, is this ok?
A: Young adults are allowed to attend a show on their own but a guardian is still responsible for any child under seventeen.
Q: Can I bring a stroller?
A: La Zona Rosa does not allow strollers. Please contact us in advance regarding special circumstances and contact the Front Gate Manager upon your arrival to the show.
Q: Can my child consume alcohol if I am present?
A: Regardless of guardian presence, individuals under the age of 21 may not consume alcohol in all cases.
Location
Q: Where is the club located?
A: La Zona Rosa is located on the West side of downtown at the intersection 4th and Rio Grande.
Q: How do I get to La Zona Rosa?
A: For detailed directions and a map of the venue location please visit our contact page.
Q: Where do I park?
A: La Zona Rosa does not have its own parking lot. Parking is available at any open pay station meters in the surrounding area. A pay for use parking garage is located on 4th street between San Antonio and Nueces and a pay for use parking lot is located on 4th street between Guadalupe and San Antonio.
Q: Is there an ATM in or near the venue?
A: There is an ATM located inside of the venue as well as several next to nearby businesses.